Information We Collect
We may collect your name, phone number, WhatsApp number, email address, pickup and delivery details, shipment details, payment status, tracking information, and messages you send through our website, phone, email, or WhatsApp.
Privacy Policy
Clear handling of customer details, shipment records, and support communication for UAE to Sri Lanka cargo services.
Customer Data
How We Protect and Use Your Information
This policy explains the practical data handling behind our cargo services. It applies when you use our website, request a quote, book a shipment, track cargo, or contact us.
How We Use Information
Your information is used to prepare quotes, confirm bookings, arrange pickup, pack and label cargo, coordinate air or sea freight, provide shipment updates, issue invoices, respond to support requests, and improve our services.
Shipment and Delivery Coordination
To move cargo safely, we may share necessary shipment details with delivery drivers, warehouse staff, freight partners, customs or clearance contacts, and destination delivery teams involved in the UAE to Sri Lanka route.
Payments and Records
We keep booking, invoice, payment, and shipment records for operational, accounting, fraud-prevention, and dispute-resolution purposes. We do not sell customer information.
Data Security
We use reasonable technical and operational safeguards to protect customer data. Access is limited to team members and service partners who need the information to perform cargo services.
Your Choices
You may contact us to request correction of inaccurate details, ask about your shipment records, or request removal of non-essential contact information where we are legally and operationally able to do so.
Contact About Privacy
For privacy questions, correction requests, or support related to your booking data, contact Ceylon Pearl Logistics using the details below.
Need help with your data or shipment?
Message our team for privacy questions, booking updates, or shipment support.